Question 1

What is Minky?

Accepted Answer

All of our products are made from Minky, which is a luxurious, fur-like fabric made of 100% polyester. It is extremely soft to the touch, while also being warm and cozy. Minky is a very durable fabric that is machine washable and will stay like-new if cared for correctly. Our products come in a large variety of colours and textures that will appeal to all ages.

Question 2

What type of products do you offer?

Accepted Answer

Currently Creekside Comforts Co offers the following products:
 
Mini Loveys
Baby Blankets
Throw Blankets
Adult Blankets (coming soon)
Throw Pillow Covers
Scarves
Child Neck Warmers
Scrunchies
Key Fobs
Crinkle Minkies (coming soon)
Standard and King Size Pillow Cases (custom orders only)

Question 3

How do I care for my products?

Accepted Answer

Minky is easy to care for!  Wash in cold water using a mild laundry detergent. Do NOT use fabric softener or any “pod” type detergents. Hang to dry and/or dry on air (no heat) setting in dryer, NO dryer sheets. Do NOT use heat during the washing and drying process.

Question 4

How much does shipping cost?

Accepted Answer

Shipping is calculated at checkout based on the total dollar value of the order.  All items are shipped via Canada Post from Petersfield, Manitoba. Local delivery and pick up options are available. Please visit our Shipping & Returns page for a full list of shipping details.

Question 5

How long will it take for my order to ship?

Accepted Answer

All in stock items will be shipped within 5 business days from the date of purchase. Please visit our Shipping & Returns page for a full list of shipping details.

Question 6

Can I change my shipping address after I have placed my order?

Accepted Answer

It may be possible to change the address if the shipping label has not been created. Please send an email to creeksidecomfortsco@gmail.com with your order number and correct shipping address and we will let you know if it can be changed. In the event the shipping label has already been created, items will be shipped to the address provided during checkout. Please ensure you double check your information before submitting your order.

Question 7

Do you accept returns or exchanges?

Accepted Answer

All sales are final. Please visit our Shipping & Returns page for a full list of return details.

Question 8

What type of payment methods do you accept?

Accepted Answer

We currently accept credit cards (Visa, MC), Paypal and e-transfer (EMT) in Canada.

Question 9

Do you have a rewards program?

Accepted Answer

Our rewards program is in the works! Check back soon for updates.

Question 10

Can I custom order an item?

Accepted Answer

A limited amount of custom order slots will be available from time to time. Please follow us on social media to stay up to date on when custom orders will become available.

Question 11

How long do custom orders take?

Accepted Answer

Custom orders will take anywhere from 4 to 14 weeks to complete depending on the fabrics requested. Custom printed fabrics will require longer lead times then stocked or ready to order fabric selections. We will provide you with a more accurate lead time for your custom order once the order has been placed.

Question 12

How can I contact you?

Accepted Answer

If you have any additional questions please feel free to fill out the contact form, or send an email to creeksidecomfortsco@gmail.com

frequently asked questions